Please excuse this interruption to our regular programming (do we have regular programming?), but there’s a scam going around, and we all need to do our part to stop it. First, as the title states, WordPress.org and WordPress.com do not have phone support, and they never did. Anything claiming to be “official WordPress phone support” is a scam. They will take your money, and they will do very bad things to your site.
WordPress.org is free site-building software. It is developed and supported entirely by volunteers, and backed by the non-profit WordPress Foundation. You can get support via either the WordPress.org Support Forums or the #wordpress IRC Support Channel.
WordPress.com is a commercial site-building product from Automattic. When you contact WordPress.com Support, a clever form will get you in touch with the right people. If you’re on the free plan, your request will be posted to the WordPress.com Support Forums, where your request will be answered either by volunteers or staff. If you’re on one of WordPress.com’s paid plans, your request will be sent directly to staff either via email or live chat (depending on your plan level).
Again, neither WordPress.org nor WordPress.com offer phone support, and they never have. Anyone claiming otherwise is a scammer.
Please feel free to spread the word by either sharing this post or writing your own.