Categories
Technology

WordPress Does Not Have Phone Support

Please excuse this interruption to our regular programming (do we have regular programming?), but there’s a scam going around, and we all need to do our part to stop it. First, as the title states, WordPress.org and WordPress.com do not have phone support, and they never did. Anything claiming to be “official WordPress phone support” is a scam. They will take your money, and they will do very bad things to your site.

WordPress.org is free site-building software. It is developed and supported entirely by volunteers, and backed by the non-profit WordPress Foundation. You can get support via either the WordPress.org Support Forums or the #wordpress IRC Support Channel.

WordPress.com is a commercial site-building product from Automattic. When you contact WordPress.com Support, a clever form will get you in touch with the right people. If you’re on the free plan, your request will be posted to the WordPress.com Support Forums, where your request will be answered either by volunteers or staff. If you’re on one of WordPress.com’s paid plans, your request will be sent directly to staff either via email or live chat (depending on your plan level).

Again, neither WordPress.org nor WordPress.com offer phone support, and they never have. Anyone claiming otherwise is a scammer.

Please feel free to spread the word by either sharing this post or writing your own.

Categories
Technology Video World

Happy New Year! the 2020 edition

2020 begins today, so it’s a great time to start using some basic privacy toolsmake sure your browser is up to dateupdate all of your passwords, and setup two factor authentication wherever you can.

The theme this year was apparently themes, since the top two posts were Twenty Nineteen Tweaks and A Search Shortcut For Any Theme, the only two posts about themes. I guess I’ll need to get to work on some tweaks for the Twenty Twenty theme.

We’ll need more people sharing their voices and experiences this year, so please considering launching your own site with WordPress (and Jetpack) or WordPress.com, or start posting again if you already have one!

Now, let’s all have a great 2020!

Categories
Technology

WordPress 5.3 Released

WordPress 5.3 has been released! Along with new features, refinements, and accessibility improvements in the editor, this release introduces the new Twenty Twenty default theme, Health Check improvements, verification for admin email changes, PHP 7.4 compatibility, and 387 bug fixes. For specifics, check out the changelog.

645 volunteers contributed to this release, lead by Matt Mullenweg, Francesca Marano, and David Baumwald. At the time of writing this, WordPress 5.3 has been out for about 1 hour, and has already been downloaded 290,235 times!

All users can safely update from Dashboard -> Updates or download and update manually, though you should probably backup first just in case, unless you’re already using VaultPress, which you really should be.

If you run into any problems, stop by the known issues first, and please let us know if it’s not covered there!

Categories
Colleagues Photo

Automattic Meetup 2019

I just got back from our annual Automattic Grand Meetup in Orlando, Florida. We had over 800 employees from across the globe, suddenly filling 1 hotel for the week. I love building things in person with people I usually only communicate with via text (and the occasional GIF). It can be a bit overwhelming, but I always walk away with a few new friends.

Speaking of that, this was my first time working closely with my new team. I used to only support Jetpack, but now I participate in public support for Jetpack, WordPress.com, WooCommerce, Akismet, VaultPress, Gravatar, WordAds, Crowdsignal, and Simplenote! Our team is almost evenly spread across timezones, so we don’t often get a chance to be online together, much less in the same room for a week. 🙂

We built and learned quite a bit, and though we have no specific announcements yet, please watch the blogs of the above products for exciting news. Oh, and did you know we acquired Tumblr? So, the Tumblr Blog too! As for myself, I have a few photos to share:

In case you’re wondering, that last photo is of our very talented band of Automatticians.

For more photos, stop by the a8cgm tag on WordPress.com and on Instagram too.

If any of this looks interesting to you, we’re always hiring!

Categories
Technology

WordPress 5.2 Released

WordPress 5.2 has been released! Along with accessibility and privacy updates, and new blocks for the editor, this release introduces a new Site Health system, which will help you debug common issues and help you collect crucial information for support requests. PHP Error Protection joins the party to help you fix or manage fatal errors, such as those caused by plugin or theme installations and updates. As of this release, WordPress now requires PHP 5.6.20 or higher. This is a big leap from the old PHP 5.2 requirement, but considering that even PHP 5.6 reached its end of life 4 months ago, it’s definitely a necessary move.

327 volunteers contributed to this release, lead by Matt Mullenweg, Josepha Haden Chomphosy, and Gary Pendergast. At the time of writing this, WordPress 5.2 has been out for about 1 hour, and has already been downloaded 147,717 times!

All users can safely update from Dashboard -> Updates or download and update manually, though you should probably backup first just in case, unless you’re already using VaultPress, which you really should be.

If you run into any problems, stop by the known issues first, and please let us know if it’s not covered there!