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Technology

WordPress Does Not Have Phone Support

Please excuse this interruption to our regular programming (do we have regular programming?), but there’s a scam going around, and we all need to do our part to stop it. First, as the title states, WordPress.org and WordPress.com do not have phone support, and they never did. Anything claiming to be “official WordPress phone support” is a scam. They will take your money, and they will do very bad things to your site.

WordPress.org is free site-building software. It is developed and supported entirely by volunteers, and backed by the non-profit WordPress Foundation. You can get support via either the WordPress.org Support Forums or the #wordpress IRC Support Channel.

WordPress.com is a commercial site-building product from Automattic. When you contact WordPress.com Support, a clever form will get you in touch with the right people. If you’re on the free plan, your request will be posted to the WordPress.com Support Forums, where your request will be answered either by volunteers or staff. If you’re on one of WordPress.com’s paid plans, your request will be sent directly to staff either via email or live chat (depending on your plan level).

Again, neither WordPress.org nor WordPress.com offer phone support, and they never have. Anyone claiming otherwise is a scammer.

Please feel free to spread the word by either sharing this post or writing your own.

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Colleagues Photo

Automattic Meetup 2019

I just got back from our annual Automattic Grand Meetup in Orlando, Florida. We had over 800 employees from across the globe, suddenly filling 1 hotel for the week. I love building things in person with people I usually only communicate with via text (and the occasional GIF). It can be a bit overwhelming, but I always walk away with a few new friends.

Speaking of that, this was my first time working closely with my new team. I used to only support Jetpack, but now I participate in public support for Jetpack, WordPress.com, WooCommerce, Akismet, VaultPress, Gravatar, WordAds, Crowdsignal, and Simplenote! Our team is almost evenly spread across timezones, so we don’t often get a chance to be online together, much less in the same room for a week. 🙂

We built and learned quite a bit, and though we have no specific announcements yet, please watch the blogs of the above products for exciting news. Oh, and did you know we acquired Tumblr? So, the Tumblr Blog too! As for myself, I have a few photos to share:

In case you’re wondering, that last photo is of our very talented band of Automatticians.

For more photos, stop by the a8cgm tag on WordPress.com and on Instagram too.

If any of this looks interesting to you, we’re always hiring!

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Colleagues Photo

Automattic Meetup 2018

This year, Automattic went to Orlando, Florida for our annual Grand Meetup. We had almost 800 employees spanning the globe, suddenly just spanning 1 hotel for the week. It’s great to build things in person with people you usually only communicate with via text. Sure, it’s a little bit overwhelming, but I always walk away with a few new friends.

We built and learned quite a bit this week, and though there are no specific announcements yet, please watch the the Jetpack Blog, the WordPress.com Blog, and the WooCommerce Blog for exciting news. As for myself, I have a few photos to share:

In case you’re wondering, those last few photos are of our very talented band of Automatticians.

For more photos, stop by the a8cgm tag on WordPress.com and on Instagram too.

If any of this looks interesting to you, we’re always hiring!

Categories
Technology

WordPress 4.9.6 Released

WordPress 4.9.6 has been released, and it provides new tools to assist with General Data Protection Regulation (GDPR) compliance. The update is recommended for everyone, because the GDPR protects all European Union citizens, regardless of where your site is based.

All users can safely update from Dashboard -> Updates or download and update manually, though you should probably backup first just in case, unless you’re already using VaultPress, which you really should be.

The release post will offer some how-to information, and more info will appear in your Dashboard when you update WordPress. Also, if you are a theme or plugin developer, do be aware that there are some important notes for theme and plugin developers.

The tools provided by WordPress only cover the data that WordPress itself collects. All of Automattic’s products have a general page for GDPR info, and WooCommerce has a very helpful guide on managing your store in compliant with the GDPR. If your theme or plugins collect any data, you should definitely check with their documentation or support for specifics on GDPR compliance.

Overall, these tools only assist you with compliance. It is up to you as your site’s owner to take the steps required to be compliant with the GDPR and any local variations that may be introduced.

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Colleagues Photo

Automattic Meetup 2017

Like last year, Automattic went to Whistler, British Columbia for our annual Grand Meetup. We had almost 600 employees spanning the globe, suddenly just spanning 2 hotels for the week. It’s great to build things in person with people you usually only communicate with via text. Sure, it’s a little bit overwhelming, but I always walk away with a few new friends.

We built and learned quite a bit this week, and though there are no specific announcements yet, please watch the Jetpack Blog, WordPress.com Blog, and WooCommerce Blog for exciting news. As for myself, and as usual, I have a fair amount of photos to share:

In case you’re wondering, those last few photos are of our very talented band of Automatticians.

For more photos, visit colleagues Lisa Schuyler, Stephen McLeod Blythe, Ryan Cowles, and many more on Instagram. If any of this looks interesting to you, we’re always hiring!

Photo of Ryan Cowles, Richard, and James Huff, by Lisa Schuyler
Photo of Ryan Cowles, Richard Archambault, and James Huff, by Lisa Schuyler