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Technology

WordPress Does Not Have Phone Support

Please excuse this interruption to our regular programming (do we have regular programming?), but there’s a scam going around, and we all need to do our part to stop it. First, as the title states, WordPress.org and WordPress.com do not have phone support, and they never did. Anything claiming to be “official WordPress phone support” is a scam. They will take your money, and they will do very bad things to your site.

WordPress.org is free site-building software. It is developed and supported entirely by volunteers, and backed by the non-profit WordPress Foundation. You can get support via either the WordPress.org Support Forums or the #wordpress IRC Support Channel.

WordPress.com is a commercial site-building product from Automattic. When you contact WordPress.com Support, a clever form will get you in touch with the right people. If you’re on the free plan, your request will be posted to the WordPress.com Support Forums, where your request will be answered either by volunteers or staff. If you’re on one of WordPress.com’s paid plans, your request will be sent directly to staff either via email or live chat (depending on your plan level).

Again, neither WordPress.org nor WordPress.com offer phone support, and they never have. Anyone claiming otherwise is a scammer.

Please feel free to spread the word by either sharing this post or writing your own.

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Technology

The WordPress.com Desktop App

wpappThere’s a new desktop app for WordPress blogs, this time from the good folks at Automattic, the people behind WordPress.com. I know many of you have heard me say that WordPress.com and WordPress are two entirely separate entities, so let me clear this up right now. You can use this app with both WordPress.com and self-hosted WordPress(.org) blogs! Despite the app’s name, you can connect your self-hosted WordPress blog to WordPress.com with Jetpack and it’s Manage module, allowing you to work with your self-hosted WordPress blog in both WordPress.com and the app.

The new desktop app is mostly a wrapper for Calypso, the new WordPress.com interface packed full of the latest web technology. Calypso is where the real fun lies, conceived as an answer to “What if we rebuilt WordPress from scratch today?” It’s fast, responsive, and open source, with real-time notifications, the ability to work with multiple sites through the same interface, and a thoroughly re-built editor.

The desktop app brings Calypso to you in a browser-free app, free of occasionally troublesome browser extensions and poor support of the latest web technologies from certain browsers I dare not name, leveraging the processing power and local storage of your computer. It’s a whole new way to experience WordPress, packed into one convenient application.

Try the new WordPress.com Desktop App today, or even just Calypso at WordPress.com itself, you won’t be disappointed. 🙂

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Technology

Back on WordPress.org (again)

It wasn’t too long ago that I moved to WordPress.org after an almost three-year absence, and then quickly moved back to WordPress.com. I had a lot going on and just wasn’t ready to take the plunge. Now, I am ready to take the plunge, and here I am, again.

I could re-hash all of the reason for why I want to be self-hosted on WordPress.org vs. staying on WordPress.com, but you should really just read the original post linked to above. Nothing has really changed except for the plugins used and how I’m hosted.

Rather than being hosted on DreamHost’s standard shared hosting service, I’m now on DreamPress, their managed WordPress hosting service. Think of it as a special server which only hosts WordPress and is therefore designed to serve every aspect of it as quickly and perfectly as possible. That is a severely watered down explanation of it, but I figured you could get all of the juicy details from the link. 🙂

Plugin-wise, I’m starting out with Jetpack for tons of features, Akismet for anti-spam, VaultPress for backups, Google XML Sitemaps for sitemaps, and a few different plugins for security which I won’t be disclosing this time around. 😉

Big thanks to Mike Schroder and Mika Epstein for both occasionally encouraging me to go back to being self-hosted and for essentially creating DreamPress, Zandy Ring for making sure that everything was moved properly, and Kathryn Presner, Caroline Moore, Lance Willett, and Ian Stewart for being totally cool with me occasionally ambushing them with theme questions.

Here’s to many more years self-hosted on WordPress.org, filled with the usual combination of fun, mistakes, and self-education.

Categories
Technology

2013: A Year in Review

2013 was a huge year for WordPress.com, so let’s plan on an even bigger 2014! 🙂

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Technology

Back on WordPress.com

WordPress MoveAfter ten days of blogging on WordPress.org, here I am, back on WordPress.com. It’s a decision made with both hope and regret, but one that I need to make in order to continue the work I started.

Over the past three years on WordPress.com, my ability to write code (PHP and JavaScript in particular) had degraded quite a bit. I had thought that by self-hosting my blog, I’d be more motivated to try new things, and force myself to learn as I inevitably broke things on my own blog. It turns out that such a tactic had the opposite effect. I had every intention to break things and learn, with daily plans even, but I was too timid to put my rusty skills to the test on a live blog.

Considering that, my main blog is now back on WordPress.com, but I’m keeping a few self-hosted test blogs around so I can break things and learn without fear. I still learned quite a bit in just ten days, like how to have a similar setup to WordPress.com, working with caching, choosing a stats program, and how to work with Genericons (which you can do on WordPress.com with certain themes). I even helped fix two bugs in the Authy plugin.

As for the rest of you still on WordPress.org, if you use Jetpack, I submitted a few bug reports and feature requests you might like. One of those might even be my first patch one of these days.