Just last night, I realized something that almost shook my faith in Apple. Did you know that Apple Retail Stores are not allowed to exchange iPod Photos, even if you purchased one from an Apple Retail Store? In fact, they can’t even except them as returns. Not even if there is a huge/deep impact scratch on the screen (sorry, no pictures). This is clearly something that happened at the factory. The plastic covering was not yet removed. But still, Apple Retail Stores are not allowed to process any returns or exchanges on iPod Photos. I guess I’ll have to call Apple Care to secure the exchange.